During the conference, the QUIS19 Best Paper Award will be assigned.
Moreover, the best paper award for “Social impact in service research” will be presented at QUIS19 for the first time and sponsored by the new Journal of Social Impact in Business Research. More information is included in the call for papers.
Dear Service Scholars,
As you may know, the first multidisciplinary QUIS conference started in 1988 at Karlstad University (Sweden). Since that time, 17 additional QUIS conferences have been organized at several universities around the world. We are delighted to host QUIS19 conference at Roma Tre University in Rome, Italy.
Over the course of the last 36 years, Professor Mary Jo Bitner and Professor Bo Edvardsson have served as co-chairs of multiple QUIS conferences and contributed significantly to the advancement of service research, teaching and practice. Their pioneering efforts over the last three decades has helped create a vibrant service scholars’ community that now also extends beyond QUIS to other professional associations.
Furthermore, in addition to being prolific research scholars and distinguished professors, both Professor Mary Jo Bitner and Professor Bo Edvardsson have served in editorial roles at major service journals and have shaped the scholarship of the services discipline. Both are known to be caring, encouraging, and motivating scholars that are always willing to help colleagues and Jr. scholars whenever they need help or support.
Hence QUIS19 planning team is pleased to continue the tradition started last year at QUIS 18 and include two awards in honor of Professor Mary Jo Bitner and Professor Bo Edvardsson.
Mary Jo Bitner “Rising Star in Services” Award
This award is created to honor a junior scholar who has started making significant contributions to the services discipline early in her / his career. Service scholars who have received PhD during the last 5 years (June 2019 onwards) are eligible for this award.
Regarding Mary-Jo Bitner: Mary Jo Bitner is one of the founders of the service marketing discipline, committing her career to the study of customer satisfaction in service encounters, customer-employee interactions, servicescapes, and technology-delivered service. Among many honors, Professor Bitner has received the Christopher Lovelock Career Contributions to the Services Discipline Award from the American Marketing Association’s SERVSIG, an IBM Faculty Award, the MMA Marketing Innovator Award and ISSIP’s inaugural Fellow Award for Lifetime Achievement in Service Science. In 2019 she was awarded an honarary doctorate from the Hanken School of Business in Helsinki, Finland and was awarded the 2020 PhD Alumnus of the year award from the Foster School of Business, University of Washington, Seattle.
Bo Edvardsson “Industry Impact in Services” Award
This award has been created to honor a service scholar who has made significant impact to service practice through their research, teaching and/or outreach efforts. All service scholars are eligible for consideration for this award.
Regarding Bo Edvardsson: Over the last 35 years, Professor Bo Edvardsson has contributed significantly to advancing service research, teaching, and practice. Over the last three decades, his pioneering efforts have helped create a vibrant service scholars’ community that extends beyond QUIS to other professional associations. Furthermore, in addition to being a prolific research scholar and distinguished professor, Professor Bo Edvardsson has served in editorial roles at major service journals and has shaped the scholarship of the services discipline. He is known to be a caring, encouraging, and motivating scholar who is always willing to help colleagues and Jr. scholars whenever they need help or support.
NOMINATION AND SELECTION PROCESS
Nominations (including self-nominations) for both awards are invited from service scholars around the world. The nomination should include a brief cover / nomination letter and a copy of CV for the candidate. Nominations should be sent to QUIS19 planning team (email info@quis19.eu) latest by [15th of May 2025]. The final decision will be made by the QUIS19 planning team in consultation with the conference advisory board. The awards will be announced during the QUIS19 conference.
Sincerely,
Rohit Verma, Per Kristensson, Thomas Hollmann, Maria Francesca Renzi and QUIS19 Planning Team
